Warranty and Returns
At AeroCreeper, we stand by our products and take pride in our customer service. If we did something wrong we’ll make it right. We guarantee that our product will be free of defects in materials and manufacturing (exclusions: normal wear & tear).
Details: Warranty is valid for 1 year from date of purchase. This warranty does not apply to damage caused by misuse, abuse, negligence, alteration or natural disasters (i.e. flooding, earthquakes). To take advantage of this warranty, contact us through our website (https://www.aerocreeper.com/pages/contact) with an explanation of the complaint.
AeroCreeper may require photographs to verify the materials or manufacturing defects. Depending on the nature of the defect, we may provide replacement parts that you will install or a replacement creeper. If we cannot readily and quickly provide you with a solution, we may elect to refund the purchase price.
Once the warranty expires all liability will be terminated. No other warranties are expressed or implied.
Warranty applies to the continental U.S. only.
Return PolicyIf for any reason you are not satisfied with your AeroCreeper, you may return it within 30 days for a full refund. To be eligible for a refund, the creeper must be in good condition and returned in its original packaging.
Details: Contact us through our website (https://www.aerocreeper.com/pages/contact) and provide your email address for a return authorization. Once you receive the return authorization, ship the packaged creeper to our address. Upon receipt, we will inspect it. If it is in good condition, we will initiate a refund to your credit card (or original method of payment) of the full purchase price – not including shipping charges.